Troubleshooting Guide

Resolution: Open the CSV file in Notepad and check whether any field is kept blank, and the number of columns is equal to the number of values, the username should be present mandatorily.

Resolution: While mapping attributes, choose the manager name attribute value from the CSV and map it with the username attribute of CI, which is the mandatory attribute in the CSV file.

Resolution: Follow the below steps to enable the certificate:

1. Place the certificate in the agent folder.

2. Open the bin path using the below command.
   C:\Windows\system32>cd C:\<CIDagent>\jre\bin

3. Now run the given command (certificate name 1: provide new certificate name, certificate name 2: Provide the existing certificate name placed in the Cross Identity folder).

   C:\Cross Identity\<CIDagent>\jre\bin>keytool -importcert -alias "certificate name 1" -keystore "C:\Cross Identity\<CIDagent>\jre\lib\security\cacerts" -storepass changeit -file "C:\Cross Identity\certificate name 2"

Resolution: You need to check the SMS credit balance in Cross Identity. Follow the below path to check the SMS credit balance:
CI.Admin > Advanced > SMS Configuration > Credits

Resolution: Check the SMS Notifications in Cross Identity if it is enabled.
CI.admin > Advanced > SMS Configuration > SMS Notification > Enable user creation notification.

Resolution:

Resolution: Below are the steps to add custom attributes:

1. 1. Open any IGA application, and navigate to Application Account Attributes.

   2. Click Add. Check the box as highlighted, enter the count of custom attributes needed and click Add.

      

   3. Provide the name for a custom attribute and map it accordingly. Click Save.

      

Resolution: The workflow must be in progress hence preventing deletion. There are a few scenarios wherein deletion of workflow will not work:

1. 1. For Access Request Workflow: the user has requested workflow, but the approver didn't act.

   2. For Access Certification Workflow:
      For Immediate Fulfillment: the workflow has been started and the reviewer has taken actions for only a few users.
      For Delayed Fulfillment: the workflow has been started, and the reviewer has also taken action. However, as it is delayed fulfilment, the certification process cannot be completed until the scheduler stops, preventing the workflow from being deleted.

Resolution: Go to the IGA application -> Entitlements-> Clear Entitlements -> select the required option, i.e., only entitlements must be removed or both definitions and entitlement have to be cleared.

Note:

For the entitlements that are not being cleared:
Navigate to the Workflows and inspect all workflows in the target section to verify if the uncleared entitlements are associated. If they are present, remove the entitlements and then try to clear entitlements. Please note that if the workflow is in progress, removing the target is impossible.

Resolution: Navigate to Advanced > SMTP Configuration to make modifications for email and opt for SMS Configurations to modify the SMS Template.SMTP Configuration

1. Click User Notifications.

2. Select the Template Type where modification must be done. Provide the HTML content as required and click Save. For Reference:

<p>Dear <b>IDAAS_USERNAME,</b><br><br>
        “Message to be displayed” <b> IDAAS_CRED</b><br><br>
        Regards, <br>
        “Team name”</p>

SMS Notifications

1. Click SMS Configuration > SMS Notifications.

2. Select the template type and modify it as needed. Click Save.

Double-click the certificate you have, and go to the "Details" tab. You will find the issuer and subject listed there. Please refer to the picture for better understanding.

Resolution: To update the client name in the fluidiam_client table, use the following query:

UPDATE fluidiam_client SET client_name = '<client_name>'WHERE client_id = <client_id>;

This query changes the client_name for the specified client_id. Replace <client_name> with the desired new client name and <client_id> with the respective client’s ID.